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Privacy Policy

PRIVACY POLICY

Effective Date: [Insert Date]
Business Name: Luxe Loom
Website: [Insert Website URL]
Contact Email: [Insert Email]
Business Location: United Kingdom

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Who We Are 

Luxe Loom is an online retail store operating in the United Kingdom. We operate as a dropshipping business, meaning some products are fulfilled and shipped directly from third-party suppliers.

For the purposes of UK data protection law, Luxe Loom is the “Data Controller” of your personal information.

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What information we collect

We collect the following types of personal data:

Information you provide:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order details

Automatically Collected Information:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and tracking data

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3. How We Use Your Data (Legal Basis Under UK GDPR)

We process your personal data under the following lawful bases:

Contractual Necessity

To:

  • Process and fulfil orders

  • Provide order confirmations and delivery updates

  • Manage returns and refunds

Legitimate Interests

To:

  • Improve our website and services

  • Prevent fraud

  • Maintain website security

Consent

To:

  • Send marketing emails (if you opt in)

  • Use non-essential cookies (via cookie banner)

  • Deliver personalised advertising through Google Ads

You may withdraw consent at any time.

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4. Dropshipping & Third-Party Suppliers

As a dropshipping business, Luxe Loom shares necessary order information (such as your name and shipping address) with third-party suppliers for the purpose of fulfilling and delivering your order.

We ensure that all suppliers are required to process your data securely and in accordance with applicable data protection laws.

5. Payment Processing

We do not store your full payment details. Payments are processed securely through Wix’s integrated payment providers or third-party processors such as Stripe or PayPal (as applicable).

6. Cookies & Google Advertising

Our website uses cookies and similar tracking technologies to:

  • Enable website functionality

  • Analyse traffic and performance

  • Deliver advertising via Google Ads

We use:

  • Google Analytics

  • Google Ads remarketing tools

Google may collect data through cookies to show personalised ads based on your browsing behaviour.

You can:

Under UK PECR regulations, non-essential cookies are only placed with your consent.

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7. How Long We Keep Your Data

We retain personal data only as long as necessary to:

  • Fulfil orders

  • Comply with tax and accounting obligations (typically 6 years in the UK)

  • Resolve disputes

  • Meet legal requirements

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request erasure (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact: [Insert Email]

If you are unhappy with how we handle your data, you have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

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9. Data Transfers Outside the UK

As we operate online and use third-party services (e.g., Wix, Google), your data may be transferred outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data. However, no online system can be guaranteed 100% secure.

11. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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LEGAL DISCLAIMER

The information and products provided by Luxe Loom are for general consumer purposes only.

To the fullest extent permitted by UK law:

  • We make no guarantees regarding uninterrupted or error-free website access.

  • Product colours and descriptions may vary due to screen settings.

  • Delivery times are estimates and may vary due to supplier or courier delays.

  • Luxe Loom is not liable for indirect or consequential losses arising from website use or product purchase, except where required by law.

Nothing in this disclaimer excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under UK law.

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